Return and Refund Policy

---

At Urban Herbals PNW, we fully stand behind the quality, potency, and integrity of our products; however, the effects of the active ingredients in our products, such as Egyptian Blue Lotus Extract and Wild Lettuce, may vary based on a variety of factors including age, weight, tolerance, medical history, and more.

Whether your unsatisfied with the product you purchased, your shipment arrived with damaged or missing products, or the product is simply unusable for whatever reason, rest assured that we are here to make it right!

Continue below to learn what orders qualify for a refund, how to process a refund, and how our 30-Day Satisfaction Guarantee works and more.

BUY WITH CONFIDENCE

30-DAY SATISFACTION GUARANTEE

Customer satisfaction is our top priority at Urban Herbals PNW, which is why we’ve backed each and every one of our products with a hassle-free 30-Day Satisfaction Guarantee

REFUND QUALIFICATIONS

All orders placed on the UrbanHerbalsPNW.com website are qualified for a refund via store credit or product exchange within 30-days of placing the order.

Exchanges can be made for any in-stock Urban Herbals PNW product of equal or lesser value. State restrictions may apply for certain products and states. View our State Legality page for additional information regarding the products that we are allowed to ship to your state.

We do not handle refunds for purchases of Urban Herbals PNW products from any online or brick-and-mortar retailer. If you purchased a Urban Herbals PNW product from an independent retailer, you will need to request a refund directly from that retailer, which may or may not be accepted based on the refund policy outlined by that retailer.

HOW TO REQUEST A REFUND

To request a refund via store credit or product exchange, please contact our Customer Support Team via email at info@urbanherbalspnw.com with the type of request (Refund or Exchange) and your order number listed in the subject line. 

Please be sure to include detailed information about your situation, including any photos or videos of the product, within your request so that our Customer Support team can best handle your request.

PLEASE NOTE - WE DO NOT OFFER REFUNDS TO YOUR PAYMENT METHOD - ALL REFUNDS ARE OFFERED AS STORE CREDIT ONLY TO USE FOR FUTURE PURCHASES ON OUR WEBSITE.

Upon approval of a refund, we will process the refund within our system and you will receive a notification email shortly after. In most cases, it will take 3-5 days for the credit to become available in your account.

Upon approval of a product exchange, our Customer Support Team will provide you with a pre-paid shipping label to return the product you are exchanging, and once the product is received by our fulfillment center, we will then send out a new order with the requested product.

We reserve the right to refuse service or sales to any person, entity, or organization for any reason whatsoever.

While these situations are far and few, we retain the right to deny any refund or product exchange for any reason. If a refund or product exchange request is denied, our Customer Support Team will provide you with a detailed reason.